Privacy policy.
Privacy Policy for Mountain West Medical Spa
Effective Date: January 1, 2025
At Mountain West Medical Spa, your privacy is of utmost importance to us. We are fully committed to safeguarding your personal information in compliance with the Health Insurance Portability and Accountability Act (HIPAA) and applicable data protection regulations. This Privacy Policy outlines how we collect, use, protect, and handle your information when you visit our website, schedule services, or interact with us online or in person.
Information We Collect
We may collect the following types of information:
Personal Information: Includes your name, email address, phone number, date of birth, and any details you provide during appointment scheduling or inquiries.
Medical Information: Collected in compliance with HIPAA, such as health history and treatment preferences, when provided through consultation forms or during appointments.
Website Data: Includes cookies, IP addresses, and analytics data to help us optimize your online experience.
How We Use Your Information
Use of Information
The personal and health information we collect is used exclusively for the following purposes:
To schedule, confirm, and manage appointments
To provide medical treatment and healthcare services
To communicate with patients regarding appointments, treatment updates, and related healthcare matters
To process billing, payments, and insurance claims as applicable
3. SMS/Text Messaging
As part of our commitment to effective patient communication, Mountain West Medical Clinic and Mountain West Medical Spa may use SMS/text messaging to contact patients regarding the following matters:
Appointment confirmations and reminders
Notifications of upcoming treatments and services
Updates regarding any changes to scheduled appointments or services
By providing your phone number, you consent to receive SMS/text messages related to your healthcare. We store all phone numbers and SMS messages securely in a HIPAA-compliant database to ensure your information is protected. These communications are strictly for the purpose of facilitating patient-provider interactions and treatment-related notifications. We do not, and have never, sold or shared your personal information with any third parties.
4. Data Storage and Security
All personal and health information, including SMS/text messages, is stored securely in a HIPAA-compliant database. We employ industry-standard security measures to protect your information from unauthorized access or disclosure. Our systems undergo regular audits to ensure full compliance with HIPAA regulations and to maintain the highest standards of privacy and security.
Terms and Conditions for Mountain West Medical Clinic, LLC and Mountain West Medical Spa DBA
These Terms and Conditions (the "Agreement") govern your use of the services provided by Mountain West Medical Clinic, LLC and Mountain West Medical Spa DBA (collectively referred to as "the Clinic," "we," "us," or "our"). By using our services, you agree to the following terms and conditions.
1. General Agreement
By accessing or using our services, you agree to comply with and be bound by these Terms and Conditions. If you do not agree with any part of these terms, you must immediately discontinue use of our services.
2. Security of Personal Information
We are committed to protecting your personal and medical information. All data is securely stored and handled in accordance with HIPAA regulations to ensure the privacy and confidentiality of your information.
Emails: Emails sent from patients to the Clinic and vice versa are managed through a secure, HIPAA-compliant mailbox. These emails are stored in compliance with HIPAA retention standards.
SMS/Text Messages: All SMS/text messages sent between the Clinic and patients are transmitted via secure lines. These communications are strictly limited to healthcare providers and the patients they are actively treating. Access to text message communications is restricted to authorized personnel only.
Phone Calls, Audio Calls, or Telehealth Visits: All phone calls, audio calls, or telehealth visits between the Clinic and patients are conducted via secure channels. Patient verification is required prior to disclosing any sensitive or personal health information during these calls or virtual consultations. This is done to ensure that only authorized individuals are receiving such information.
3. HIPAA Compliance
Mountain West Medical Clinic and Mountain West Medical Spa are fully compliant with HIPAA (Health Insurance Portability and Accountability Act) regulations. We ensure that your personal health information (PHI) is kept confidential, and we only disclose information as permitted under HIPAA or as required by law.
4. Data Retention and Deletion
All personal and medical data, including communications via email and SMS/text messages, is retained for the duration required by HIPAA and other applicable regulations. Once the retention period has ended, data will be securely deleted or anonymized in accordance with legal guidelines.
5. Liability and Responsibility
While we make every effort to protect your information, we are not liable for any unauthorized access or breaches that occur outside of our reasonable control, such as breaches caused by third parties or external security vulnerabilities.
6. Changes to Terms and Conditions
We reserve the right to modify or update these Terms and Conditions at any time. Any changes will be posted on our website and will become effective immediately upon publication. It is your responsibility to review this Agreement periodically to stay informed of any changes.
How We Protect Your Information
Mountain West Medical Spa implements robust administrative, physical, and technical safeguards to ensure the confidentiality, integrity, and security of your information, including:
Secure servers and encrypted databases to protect stored data.
Limited access to personal and medical information, restricted to authorized personnel only.
Routine compliance audits to ensure adherence to HIPAA standards.
Your Rights
As a patient, you have the right to:
Access and review your personal and medical information.
Request corrections or updates to your records.
Receive a copy of this Privacy Policy or any disclosures made under HIPAA.
To exercise your rights, please contact us using the details provided below.
Cookies and Analytics
Our website may use cookies and tracking tools to enhance user experience and gather analytics. These tools do not store personal or medical information. By using our website, you consent to the use of cookies, but you may adjust your browser settings to disable them if preferred.
Third-Party Links
Our website may include links to external websites for your convenience. We are not responsible for the privacy practices or content of those sites.
Updates to This Privacy Policy
We reserve the right to update this Privacy Policy at any time to reflect changes in legal requirements or our practices. Any changes will be posted on this page with an updated effective date.
Contact Us
If you have questions about this Privacy Policy or your personal information, please contact us at:
Mountain West Medical Spa
Email: Info@mountainwestmedicalclinic.com
Phone: 385-281-9846
Your trust is invaluable to us. Thank you for choosing Mountain West Medical Spa for your wellness journey!